Akway 1-Year Warranty
Every Akway product you buy on akway.in is covered by a 1-year warranty against manufacturing defects, starting on the day it is delivered to you.
We weave every piece in our own workshop. If something fails because of how we made it, we will put it right, and we pay the shipping.
What does the warranty cover?
Faults that come from how the product was made or assembled, under normal indoor use:
- The weave coming loose, unravelling or separating from the frame
- A frame, joint or stitching that breaks or gives way
- Factory-fitted electrical parts that stop working: the bulb holder, cable, switch or ceiling canopy we supplied
What is not covered?
- Bulbs
- Natural variation in colour, grain and texture. Rattan, cane, bamboo and jute are natural fibres, and no two pieces are identical.
- Normal wear, and slow colour change from sunlight over time
- Damage from water, damp, outdoor use or harsh direct sun
- Installation or wiring faults, or changes made to the product after delivery
- Accidental damage, or damage from misuse
- Damage in transit. Please report that within 24 hours of delivery, as set out in our Return & Refund Policy.
How do I make a warranty claim?
- Write to care@akway.in or message us on WhatsApp with your order number.
- Attach clear photos or a short video of the fault.
- We will review it and tell you the next step.
If the fault is covered, we will repair it, send a replacement part, or replace the product, and Akway pays the shipping both ways. If that product is no longer made, we will offer a similar piece or a refund.
Good to know
- Within the first 7 days after delivery you can also use our 7-day return policy.
- The warranty covers orders placed on akway.in. Orders placed on marketplaces follow that marketplace's terms.
- Custom-size pieces are covered against manufacturing defects too.
- This warranty is in addition to your rights under Indian consumer law and does not limit them.
Questions? Write to care@akway.in.